Doreen Fashions
 HOME   NEWS   FIND US   BASKET   POLICIES   LINKS   GALLERY   TIPS 
 Our Terms And Conditions Of Sale 
 
 ACCESSORIES
 ADULT TOYS
 BREAST FORMS
 COATS & JACKETS
 CORSETS - Traditional
 COSMETICS
 DRESSES & BRIDAL
 FETISHWEAR
 FULLER FIGURE
 HOSIERY
 LINGERIE
 MAGS & CDs
 MENSWEAR
 SHAPEWEAR
 SHOES & BOOTS
 SKIRTS & SEPARATES
 SPECIAL OFFERS
 WIGS

JOIN OUR E-MAIL
NEWSLETTER LIST

NAME
EMAIL

 

 

* THANK YOU FOR SUBMITTING YOUR ORDER

Returns Policy

Customers may return most* products at their own discretion under the terms below** within 15 days of receipt, using one of our returns forms:
Download Returns forms here.

You will need Adobe Reader which can be downloaded below.


Unwanted items may be dealt with in the following ways:

  • taking a store credit for the purchase value only of the item, not including the original postage and packaging charge.
  • exchanging the product for another.
  • A refund for the purchase value only, not including the original postage/packaging charge, and less a £5 charge for administrative costs.
  • Please note that Doreen Fashions is not responsible for your return postage costs and a new Postage/Packaging charge is payable on items sent in exchange or bought later with Store credit. All refunds will be made the same way funds were first received and only once goods have been received and inspected by us.

* Non-returnable items: for health reasons, items that come into contact with the genital region are not normally eligible for return.
* Non-returnable items for hygene reasons are: Lingerie, Breastforms, Wigs. These items will be changed at the discretion of Doreen Fashions.
* CD's, DVD's and Videos may only be returned if the items are defective.

** The decision whether or not an item can be returned or exchanged is at the discretion of Doreen Fashions Ltd. Returned goods must be new and unused, in unworn condition.  'new and unused' means that there are no scratches, marks or blemishes on the item, there are no signs of wear on the product, the tags or the case, the product must not have been sized or altered in any way and not laundered. All returns must include original packaging and instructions. We will not accept a return if the packaging is not in its original condition or if the item shows any indication that it has been used.

The above terms and conditions do not affect customers' statutory rights regarding items damaged on receipt, faulty, not as ordered, or delivered later than an agreed date. In those circumstances Doreen Fashions will pay all postage charges for the return of the item and its replacement. If a customer opts for a refund rather than replacement, the item will be treated as a 'cancelled order' and the refund terms and conditions set out above will apply.

Any item(s) returned, MUST be accompanied by a Returns Form completed in full. The form must be downloaded on the link to the left of this page, printed and filled in full before being sent back in the same package as the returned goods.

Cheques & Postal Orders policy

If you are unable to pay by card and wish to pay by cheque or postal order,
you can place a telephone order by calling 020-8539-4578 Mondays - Saturdays from 9:00 - 5:30.
Please send cheques & postal orders to;

Doreen Fashions Ltd Flat 14 Salway House,25 Thornhill Road,Leyton,London E10 5LZ

Make cheques and postal orders payable to Doreen Fashions Ltd.

Delivery policy

We normally process all orders by the next working day. Since we hold stocks of many of the items of the website, or can get them in stock in 2-3 days, customers can usually expect delivery within 4-5 days of placing an order, in most cases sooner. Exceptions to that are wigs - though we hold a very large range and can usually satisfy a customer request with something very similar to a particular item, we cannot hold stocks of every style offered in every possible colour choice - and the 'High Heels' shoe range. Shoes in that section marked by an asterisk are usually available from stock. Others are made to customer order. Wigs or shoe styles to specific customer request not held in stock will normally be delivered within 7-10 working days. As a matter of Company practice we always notify customers if any item(s) on their order cannot be dispatched to them within 2-3 days of receiving their order.

All of our packages are sent out by recorded delivery and if we are notified of non-receipt, we will replace any lost parcel and correspond with Royal Mail to locate or reimburse for the lost parcel. If you prefer not to sign for goods, please state that in the special instructions section of the order form. They can be sent First Class unrecorded delivery, but in such cases Doreen Fashions cannot take responsibility for their safe arrival.

Discretion Policy

Doreen Fashions Ltd has been serving TV/CD/TS customers for half a century. We are very aware of many of our customers' requirement for discretion. All goods are sent in plain packaging, with your name and address and the following discreet return address in case of non-delivery:Doreen Fashions Ltd Flat 14 Salway House,25 Thornhill Road,Leyton,London E10 5LZ. All card transactions made via our website secure server or over the phone, will appear on your card statement simply as 'DFL'.

We never share, exchange or sell to any third party information relating to customers or held in our mailing list.

  © Doreen Fashions Ltd - All rights reserved